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Gaya APA

Haryono, P, D, P, B. (2013). How To Manage Costumer Voice (Ed. 1). Yogyakarta: C.V Andi Offset.

Gaya MLA

Haryono, Prof., Dr., PM., Budi. "How To Manage Costumer Voice". Ed. 1 Yogyakarta: C.V Andi Offset, 2013. Text.